The terms and conditions of this website comply with the new Distance Selling Regulations and are designed to ensure that all of our customers can shop safely and with confidence when purchasing. You may cancel your order for any reason within 30 days of placing an order on our website or purchasing a product directly at our facilities. They are here to help both the company and the customer to be treated fairly. If a consumer has any queries about any of the conditions please contact us and we’ll be happy to explain them in more detail or resolve any grievances which you may have with them.
Shopping Online
You can order any product which is displayed on this website.
Should a product be listed with an incorrect price, either due to a typographical error or as a result of an error in pricing information given to us by either a manufacturer or supplier, we have the right to refuse or cancel the order. We will inform you of this error and offer you the option to cancel the order. Should your credit card have been debited before the error has been noted we will refund the amount to the value of the incorrect price and delivery where applicable.
Cancelling an order must be via TELEPHONE or LETTER so that we can confirm the cancellation.
If this does not happen then please contact us again, however telephone is the most efficient and preferred method.
Payment
You can pay by Visa, Master Card, Maestro, Solo or Visa Delta debit card, BACS, Cheque, Cash. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.
We DO NOT accept foreign cards. If we receive any orders the transition amount will be refunded within 10 working days, we will not be responsible for any loss. We try to ensure that prices displayed are accurate, but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly.
If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we receive your order. If this happens, you may cancel your order and we will refund you any money that you have paid.
Pricing
All prices are in £ sterling, inclusive of VAT at 20% and exclusive of delivery charges unless an extra delivery charge occurs.
The prices quoted on this website are valid for Internet sales only but if you wish to buy from our store, please make it clear to one of the staff in store that you are an online customer.
Warranty and Returns
All goods are covered by a 24 month return to base MANUFACTURER warranty at your own cost.
If you wish to cancel your order prior to dispatch, you must contact us within 24 hours of placing the order. Please note that orders that have already been processed will be subject to a delivery charge.
In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 48 hours in order for us to arrange a replacement or possibly a refund. Please ensure the condition for all products are checked within 48 hours as after this point we accept no liability.
Goods mishandled or if any accessories are missing will only be exchanged or credited upon investigation from our returns department. Goods will be credited minus the cost of any accessories missing or damaged caused to the item.
Whilst goods are in the customer’s possession it is the customer’s responsibility to ensure that there is no damage to the item or packaging.
We are not responsible for your shipping costs when returning items to us. We will in turn be responsible for the cost of shipping items back to you.
Any goods returned / cancelled that were purchased in error i.e wrong colour, incorrect size must be returned within 30 days.
In accordance with the Distance Selling Regulations, an order can be cancelled within 15 working days starting the day after delivery. We require the item boxed with all original packaging. The product should be in unused and in perfect condition, whereby a refund will be provided less the cost of carriage.
The goods have to be sent back at your own cost.
E-mails
All E-mails sent via the contact us link on the website will be responded to within 24 working hours of receiving them.
If you wish to make any comments about the service which you have received then please address them via email or directly over the phone to an enquiry representative.
Refunds
All refunds will be processed within 7 working days of cancellation.
General
We endeavour to respond to complaints within five working days.
We may change or withdraw any part of our website.
To change your delivery address or any part of your order will require up to 48hours for changes/additions to be made.
Contact Information
J B P PLUMBING SOLUTIONS LTD
Company number: 13525686
Registered office address: 3 Lealand Road, London, England, N15 6JS
Trading address: Unit 15, 5 Durham Yard, London, E2 6QF
Phone number: 07575805208
Email: sales@hilshop.com
